WORST BUY????

With the holidays officially over, I had to laugh at a recent post on Facebook by a friend who posted, "Best Buy Customer Service is awful!" which was attached to a link on Forbes.com that read : "Why Best Buy is Going of Business....Gradually!" I wrote a blog about this two years ago because I, like thousands of others, had succumbed to the horrible customer service of Best Buy. This past Christmas, I read that Best Buy was up to their old tricks and their customer service was once again no help to anyone.

Here's what happened to us two years ago.....We were moving into our new house, and we were looking for the best deal for a front loading washer and dryer. We found an amazing Black Friday deal for an LG Washer and Dryer with pedestals for around $700 for both on BestBuy.com. Home Depot had almost the same deal, but it was an in-store pick up on Black Friday. We chose to take the deal on BestBuy.com. What a mistake!

The delivery date came, and no sign of a Best Buy truck. So, I decided to call their customer service to find out what happened to our washer and dryer, and I was told that the items had been backordered and that they had no idea 'if or when' the LG washer and dryer model we liked will be in stock again. What? Why would they take the money out of our bank account if they didn't even have the items in stock? It made no sense! The customer service rep had no idea what to do, so she asked if we wanted our money back, but the thing that really pissed us off was that we missed out on the Home Depot deal, as well. So, now we're stuck without a washer and dryer.

Angry, as I was, I did some research and found someone in Best Buy's corporate office, who led me to the VP of Customer Relations. I wrote him about our ordeal, and he too did some investigating, only to find out that the customer service rep was right, only he told us the models were being discontinued. He did, however, offer to help us find a similar model and give us a deal that was close to the one we had, which, to us, meant, we'll be charged way more than the deal. We were disgusted with Best Buy and have boycotted the place ever since. We actually started going to P.C. Richards, which might not have everything that Best Buy does, but they have better deals and their customer service is way better. It makes absolute sense that this company goes under because they could care less about their customers. They might be a good company, but their customer service absolutely sucks!